FAQ

We specialize in coastal-inspired activewear and lifestyle apparel. Our collection includes boardshorts, dresses, rompers, hoodies, fleece, jackets, outerwear, shorts, pants, swimwear, and essential accessories like hats. We offer options for men, women, and kids, with a focus on quality and performance.

Absolutely! Our apparel is designed for an active, sun-soaked lifestyle. Many of our products, especially our boardshorts and swimwear, are perfect for surfing, swimming, and other water adventures. We prioritize both style and performance in our designs.

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your shipping preferences, and view your order history.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted channels to ensure your financial information is protected.

Yes, we use industry-standard encryption and security measures to protect your payment information. We do not store your full credit card details on our servers.

Based in Bloomington, US, we ship worldwide to most regions. Unfortunately, we currently cannot ship to Asia and a few remote areas due to logistical constraints.

We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivering within 10-15 days after dispatch
– Free Shipping: For orders over $50 via EMS, delivering within 15-25 days after dispatch

We process all orders within 1-2 business days. After processing, you’ll receive a confirmation email with tracking information so you can follow your package’s journey.

Yes, once your order is shipped, you’ll receive a confirmation email with tracking information. This allows you to follow your package’s journey right to your door.

We accept returns within 15 days of receipt. Items must be unworn, unwashed, and in their original condition with tags attached. Please contact our customer service team at [email protected] to initiate a return.

Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide you with instructions and a return authorization number.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable.

Our friendly customer service team is here to help! Reach out to us at [email protected] for any questions about products, orders, shipping, or returns. We aim to respond to all inquiries within 24 hours.

Quality Apparel Shop is based at 1517 Neville Street, Bloomington, US 47408. While we’re proud of our local roots, we ship globally to bring our coastal-inspired apparel to adventure-seekers worldwide.