At Quality Apparel Shop, we stand behind the quality of our coastal-inspired activewear. We want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re here to help with our straightforward returns and exchanges process.

Returns Policy Overview

We accept returns and exchanges within 15 days of receiving your order. Items must be unworn, unwashed, and in their original condition with all tags attached.

Please Note: For hygiene reasons, we cannot accept returns or exchanges on swimwear (including Boardshorts and items from the Swim collection) if the hygiene seal has been removed or the item has been tried on without appropriate underwear.

How to Return or Exchange an Item

Step 1: Request a Return or Exchange

Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.

Step 2: Wait for Authorization

Our team will respond within 24 hours with a Return Merchandise Authorization (RMA) number and instructions for your return.

Step 3: Package Your Item

Place the item securely in its original packaging, include all tags and labels, and enclose a copy of your order confirmation or packing slip.

Step 4: Ship Your Return

Ship the package to our returns address:

Quality Apparel Shop Returns
1517 Neville Street
Bloomington, US 47408

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method
  • Shipping charges are non-refundable
  • Sale items are final and cannot be returned or exchanged

Exchange Information

If you’re exchanging an item:

  • We’ll ship your new item once we receive the returned product
  • You’ll be responsible for shipping costs for the exchanged item
  • If the exchange item costs more, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference

Return Request Template

Use this template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Quality Apparel Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Product Name: [Product Name] Size/Color: [Size and Color] Reason for Return/Exchange: [Please specify reason]

I have reviewed the return policy and confirm that the item is unworn, unwashed, and in its original condition with all tags attached.

Please advise on the next steps.

Thank you,
[Your Full Name] [Your Email Address]

International Returns

For our international customers (excluding Asia and certain remote areas):

  • Return shipping costs are the responsibility of the customer
  • Please mark the package as “Returned Goods” to avoid customs charges
  • We are not responsible for items lost or damaged in return transit

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and provide a prepaid shipping label for returns of defective items.

For any questions about our returns and exchanges policy, don’t hesitate to contact our customer service team at [email protected]. We’re committed to ensuring your satisfaction with our performance-driven apparel.